Cannot upload .cfg files to the Twiddler.

samuelwlinton

I just updated to firmware version 3.2, and ever since then, I have not been able to upload my custom config files to the Twiddler. I drag them onto the Twiddler disk with USB connected, and it appears that they are there. But when I disconnect the USB, and reconnect, the original files are still there. I have the same problem with any file I try to upload.

I am on Windows 11.

Tony

samuelwlinton Can you confirm that the Twiddler has the latest firmware on it? Type T01FR in a notepad.

samuelwlinton

Yes, confirmed that the firmware version is 3.2

Tony

Downgrade to v3.0 and see if the problem persists.

samuelwlinton

I loaded version 3.0 and confirmed that it loaded correctly. The problem remains.

Tony

samuelwlinton Do you mean the problem persists in v3.0 or that it works properly in v3.0?

samuelwlinton

The problem persists in v3.0.

BTW, one unrelated comment about using T01FR. When I use this command with Notepad, I often do not get the entire string: randomly, the first characters are missing. I usually have to use the command repeatedly until enough of the string appears that I can see the firmware version number.

Tony

Can you take a video of what you are doing/seeing and attach it to a support ticket? https://www.tekgear.com/contact/open.php

Be sure to show the file name and detailed file size, before and after detach/attach of USB (write phase).

If the file appears on the Twiddler storage and is not named 1.cfg, 2.cfg or 3.cfg it will NOT be written to the Twiddler's permanent storage.

There can be only 8 files in the Twiddler Storage:

0.cfg
0.log
1.cfg
1.log
2.cfg
2.log
3.cfg
3.log

Any other file will be ignored during the write phase (unplugging USB) therefore not available for recall during the read phase (powering on the Twiddler).

samuelwlinton

Okay, I uploaded a video.

samuelwlinton

Okay, I fixed the problem.
In the tuner, I used the "clone to V7" button to create a new layout. The resulting config files work fine.

The problem was not loading the files, but rather the files themselves needed to be v7.